Shipping Policy

This Shipping Policy is formulated to standardize all order processing rules, logistics service standards, freight liability division, customs responsibility specification, delivery cycle definition, user rights and obligations and exception handling mechanisms for all commodity orders generated on this website. This policy applies to all users who browse the website, register accounts and complete purchase transactions, covering all commodity sales, order fulfillment and cross-border logistics delivery behaviors of the platform. All users who complete order payment and checkout confirmation shall be deemed to have fully read, understood and unconditionally accepted all the terms of this Shipping Policy, and voluntarily accept the standardized service constraints formulated by the website. Any user who does not agree to any term of this policy has the right to terminate the order transaction and stop using the website’s shopping service. All pre-order consultation and policy doubt resolution can be completed through the official Contact page of the website.

The core preferential logistics service of this website is full global free shipping for all products, which is implemented for all commodity categories sold on the platform without any threshold restrictions. Different from the hierarchical free shipping rule of most e-commerce platforms that requires minimum consumption limit, quantity limit and regional limit, our website cancels all restrictive conditions. All valid paid orders generated by users on the website can automatically enjoy free shipping service, and the website will not charge users any logistics-related fees in any name, including but not limited to basic shipping fees, commodity packaging fees, logistics handling fees, remote area delivery surcharges, fuel surcharges and cross-border processing fees. All logistics costs incurred in the process of commodity warehousing, packaging and global transportation are fully borne by the website, and users do not need to bear any logistics expenses.

On the basis of global free shipping, our website independently undertakes all cross-border tax costs and customs-related responsibilities, completely solving the problem of uncertain additional tax costs in traditional cross-border shopping for users. In the process of global cross-border transportation and customs clearance of all commodities, all expenses including import duties, value-added taxes, customs inspection fees, customs declaration service fees and other additional cross-border compliance fees are fully borne and paid by the website. In the whole process from order placement, commodity transportation, customs clearance inspection to final delivery, users will not receive any additional fee collection notice from customs, logistics carriers and third-party institutions. All cross-border cost risks and compliance responsibilities are uniformly undertaken by the website, ensuring that the final payment amount of the user’s order is completely consistent with the displayed amount on the website page, without any hidden additional expenditure.

In terms of internal order processing mechanism, the website implements unified standardized processing standards for all orders, with a fixed processing cycle of 1 to 3 business days. The business days involved in the processing cycle exclude all weekend rest days, statutory public holidays and official system maintenance downtime. After the user completes the order payment successfully and the system confirms that the fund is credited, the warehouse operation team will immediately start the standardized order processing work, including real-time payment verification, commodity inventory status confirmation, product appearance quality inspection, workmanship detail check, professional dust-proof and shockproof packaging, logistics information entry, official waybill generation and carrier handover procedures. The whole processing process is strictly supervised to ensure that all delivered products are intact in appearance, standard in workmanship and complete in packaging, avoiding defective products, missing accessories and damaged packaging problems.

After the completion of internal order processing and the official handover of goods to the global cooperative logistics carrier, the commodities will enter the cross-border logistics transit stage. The standard delivery cycle of all global orders from warehousing and delivery to user address arrival is 6 to 12 business days. This time cycle is summarized by the website based on long-term global cross-border logistics operation data, covering most mainstream delivery regions and countries around the world, and is the stable and conventional arrival time of the platform’s logistics services. It needs to be clearly stated that the 6-12 business days cycle is the estimated conventional delivery time, not an absolute rigid commitment. The final arrival time may be affected by objective uncontrollable factors including but not limited to local customs clearance efficiency, peak season logistics congestion, extreme weather conditions, regional public holiday arrangements, carrier operational adjustment, remote regional transportation delay and user address information error.

In order to ensure the accurate delivery of user orders, all users must fill in true, accurate, complete and valid receiving information when placing orders, including detailed recipient name, specific street address, apartment or unit number, city, state, postal code and country information. Users shall bear full responsibility for all delivery abnormalities caused by incorrect filling, incomplete information, expired address and unmodified wrong information, including package delivery failure, return of goods, transit delay and package loss. Users can apply for order address modification, information correction and order cancellation through the official Contact page when the order is in the internal processing stage and has not been delivered. Once the goods are delivered and handed over to the logistics carrier, all order information cannot be modified, and the website does not bear the liability for delivery risks caused by user information errors.

In terms of logistics tracking service, after the goods are delivered and the official logistics waybill number is generated, the system will automatically send the tracking number and real-time query channel to the user’s reserved email address. Users can check the real-time transit status, logistics node update and delivery progress of the package through the official carrier channel at any time. Users need to ensure the authenticity and validity of the reserved email address to avoid missing logistics information updates. For packages with long-term logistics stagnation, abnormal node update and transit delay, users can submit logistics abnormality investigation applications through the Contact page, and the website customer service team will cooperate with the carrier to conduct full investigation and follow-up processing.

In terms of package signing and risk division, after the logistics carrier marks the package as successfully delivered according to the user’s reserved address, the risk of loss, damage and theft of the package will be transferred from the website to the user. If the user encounters the situation that the logistics status shows delivered but the package is not received, the user shall first check the surrounding safe placement areas, community property management, building mailroom and neighbors to confirm whether the package is placed on behalf of others. After confirming that the package is indeed lost, the user can contact the website customer service through the Contact page to initiate a formal package investigation procedure, and the website will assist in rights protection and compensation processing according to the carrier’s investigation results.

For damaged packages, defective products and missing goods during logistics transit, users need to retain the original outer packaging of the goods and take clear photos of damaged packaging, defective products and missing parts within a reasonable time after receiving the goods, and submit after-sales abnormality applications through the Contact page with valid picture evidence. The website will verify the abnormal situation according to the user’s evidence, and provide after-sales solutions such as free replacement, partial refund and full refund according to the actual situation. The website does not accept any abnormal after-sales claims without complete original packaging and valid picture evidence.

All orders that have been delivered and entered into logistics transit cannot be cancelled or intercepted. If users no longer need the commodities after delivery, they need to follow the website’s official Refund Policy to apply for return and refund services after receiving the goods. The website reserves the right to update and optimize the Shipping Policy according to the adjustment of cooperative logistics carriers, expansion of delivery regions and changes in cross-border compliance regulations. The updated policy content will be displayed on the official website page in real time. Users’ continued use of the website’s shopping and logistics services will be deemed as acceptance of the updated policy terms. All logistics-related consultation, complaint and exception handling demands of users must be submitted through the official Contact page, and the website does not recognize any offline and third-party channel applications.