Refund Policy

This Refund Policy is formulated to standardize the return, exchange and refund service rules of all commodities on the website, clarify the rights and obligations of both users and the platform in after-sales service, regulate the whole process of return application, commodity inspection, refund review, fund settlement and abnormal dispute handling, and ensure that all after-sales transactions are standardized, fair, transparent and reasonable. This policy applies to all users who purchase commodities through this website, and all return and refund behaviors of users are subject to the unified binding of this policy. All users who complete order purchase transactions are deemed to have fully read, understood and recognized all terms of this Refund Policy, and agree to handle all after-sales disputes and return and refund matters in accordance with the official rules of the website.

In order to bring the most relaxed and worry-free shopping experience to global users, the website provides a super long and industry-leading return service window for all commodities, with a unified valid return period of 60 calendar days. The starting time of the return window is based on the successful delivery time recorded by the official logistics carrier system. Within 60 days after the user receives the goods, regardless of personal reasons such as inappropriate product style, inconsistent wearing effect, unsatisfactory experience, mismatched size and redundant purchase, users can actively initiate return and refund applications to the website through the official Contact page. The 60-day full open return rule completely breaks the short return cycle of traditional e-commerce platforms, fully protects the shopping rights and interests of users, and allows users to have sufficient time to experience and evaluate products after purchase.

All user return applications must comply with the official authorization process of the website, and users are prohibited from sending back goods without permission. The standardized return application process is as follows: users fill in valid order number, purchase email, returned commodity information and detailed return reasons through the official Contact page, and submit formal return applications. After receiving the user’s application, the customer service team will verify the order authenticity, judge whether the order is within the valid 60-day return window, and confirm whether the returned commodities meet the return qualification standards. After the review is passed, the website will send the official unified return address, packaging specifications and return precautions to the user. Only after obtaining the official return authorization can the user package and send back the goods. For unauthorized returned goods sent by users without application and review, the website has the right to refuse warehouse inspection and refund processing, and does not bear any loss liability caused by unauthorized return.

In terms of commodity return qualification standards, all returned commodities must maintain intact product status, complete original official packaging and complete supporting accessories. The specific eligible return standards include: the product has no artificial damage, no dirt and pollution, no obvious use traces and wear marks; the original outer packaging, product packaging, protective film, labels and tags are complete and undamaged; product accessories, matching gifts and spare parts are consistent with the original order. Users can conduct reasonable trial wearing and effect experience of the product to judge whether it meets personal use needs, but excessive long-term wearing, intentional damage, artificial pollution, private disassembly and structural transformation of the product are prohibited. For returned goods with damaged packaging, missing tags and accessories, serious wear traces and artificial damage, the website has the right to reject full refund applications, and can negotiate partial refund processing according to the actual damage degree of the goods.

In view of the hygiene and safety attributes of individual close-fitting apparel products, in order to avoid secondary sales of used products and protect the public health and consumption safety of all users, individual special categories of products will be marked with non-returnable attributes on the product page after the package is opened and tried on. However, the non-returnable restriction is only applicable to personal subjective experience reasons. If the products have objective quality problems such as factory defects, damaged workmanship, wrong delivery, missing goods and damage during transportation after opening, users can still initiate after-sales return and refund applications, and the website will handle them in accordance with abnormal after-sales processing rules.

After the user sends back the goods in strict accordance with the official return packaging specifications and logistics requirements, and the returned goods are signed and received by the website’s special return warehouse, the professional warehouse inspection team will conduct comprehensive and detailed inspection and verification of the returned goods, focusing on checking the product integrity, workmanship status, packaging completeness, use wear degree and accessory matching degree, so as to confirm whether the returned goods meet the official refund standards. After the inspection is qualified and the return refund qualification is confirmed, the website will officially launch the refund procedure. The unified refund processing cycle of the platform is 5 to 10 business days. After the internal review and approval are completed, the refund fund will be returned to the user’s original payment account through the original payment channel.

All fund settlement and refund settlement behaviors of the website are uniformly denominated and settled in United States Dollars, maintaining consistent settlement standards with the original order payment, ensuring the standardization and accuracy of global user fund settlement. It should be noted that the final arrival time of the refund fund is affected by the system processing efficiency of the user’s payment institution, bank issuing bank and third-party payment platform. The website completes the refund initiation operation within the specified 5-10 business day cycle in accordance with the policy regulations, and the subsequent fund arrival delay caused by the user’s financial institution system rules is beyond the website’s control scope, and the website does not bear relevant liability.

For partial return scenarios of a single order, if the user only applies for return and refund of part of the commodities in the order, the website will calculate the refund amount according to the unit price of the returned commodities in the original order, proportionally deduct the corresponding discount benefits of the original order, and complete accurate partial refund settlement. For returned goods that fail the warehouse inspection and do not meet the refund conditions, the customer service team will feed back the detailed inspection results and rejection reasons to the user through the official service ticket, and provide users with optional solutions such as returning the goods to the original address or abandoning the goods for processing.

At present, the website does not support direct commodity exchange and replacement services. If users need to replace product styles, sizes and specifications, they need to apply for return and refund in accordance with the standard return process after receiving the goods, and place a new independent order to purchase the target products after the refund is successfully credited. This unified processing mechanism can effectively avoid order data confusion, inventory errors and fund settlement errors, and ensure the standardized and accurate processing of all user after-sales orders.

For objective abnormal after-sales problems such as factory defective products, damaged goods upon arrival, wrong goods delivery and missing goods, users can submit abnormal after-sales applications through the Contact page in a timely manner, and provide clear photos of defective products, damaged packaging and wrong goods as valid evidence. The website will complete the problem verification within the fastest time, and provide free replacement, full refund and other exclusive after-sales solutions for users, and all abnormal processing costs will be fully borne by the website.

The website strictly prohibits malicious refund behaviors and arbitrary payment chargeback behaviors. Users are prohibited from initiating false after-sales applications, malicious dispute complaints and unauthorized payment chargebacks without legitimate reasons and effective evidence. For users who have malicious refund, false dispute and repeated invalid complaint behaviors, the website has the right to record user abnormal credit records, restrict subsequent shopping permissions, suspend after-sales service qualifications and take further legal rights protection measures when necessary.

This Refund Policy will be dynamically updated and optimized according to business development and industry service specification iteration. The updated policy content will be displayed on the official website page in real time. Users’ continued use of the website’s shopping and after-sales service functions will be deemed as acceptance of the updated policy terms. All user after-sales consultation, return application and dispute feedback behaviors must be completed through the official Contact page, and the website does not recognize any private oral commitments and offline agreements.